How long does it take for me to receive my items?
All our products are made to order. It typically take about 3-5 working days to process your order before it’s ready for self-collection or shipping. As such, it typically takes 1 to 2 weeks for you to receive your item after ordering from us.
If you need the item urgently, we provide expedited service for a small fee.
Please contact us @ +65 88009006 via WhatsApp to find out more.
Self-Collection, and City Hall Pick-up
What are the self-collection timings?
We will notify you once your order is ready for self-collection. Self-collection can be done at our office during the following timings:
Weekdays - 11am to 7pm
Saturdays - 12pm to 7pm
Sundays - 1pm to 5pm
Please inform us your preferred collection time before dropping by so we can arrange someone to attend to you.
What are the City Hall Pick-up timings?
We will notify you once your order is ready for pick-up. We are offering free pick up service at City Hall (Singapore) on weekdays, lunch time (11am-2pm, by appointment only). Collection point is outside City Hall Station Exit A, entrance of Raffles City Shopping Centre. This is unavailable in Dec 2019 and Jan 2020.
Do you provide delivery?
Yes, we have delivery services and aim to deliver to as many places as possible. However, due to restrictions and limitations, we are sorry that we may not be able to make deliveries to the following areas in Singapore:
Jurong Island, Tuas Link, Changi Cargo, Country Clubs, Army Camps, Seletar Aerospace, Off-shore Islands e.g. Pula Ubin, Turb Club Ave, Sentosa, Singapore Prison Quarters, Airbase sites, SATS Inflight Catering Centre, ST Kinetics, Shipyards, Powergrid, Airport Boulevard and all airport areas (Changi Airport and Seletar Airport).
How do you ensure my orders are delivered on time?
We understand that your gifts are special, and the delivery time and day is even more important. While we are still evaluating delivery partners, in the meantime, in order to ensure your experience, we deliver the items ourselves.
Do you provide free delivery?
Free delivery is available with purchase above $180.